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News E-commerce helped MSMEs mitigated pandemic impact: Alibaba

E-commerce helped MSMEs mitigated pandemic impact: Alibaba


Micro small and medium enterprises (MSMEs) that employed e-commerce survived the onslaught of the pandemic better than those who didn’t, according to a report by

In a statement, the e-commerce player, together with its resarch arm, AliResearch Institute, have co-published a report titled “Challenges, Responses, and Transformation of MSMEs in the Post-Pandemic Era”. 

The research revealed that the survival rate of MSMEs is 7 percentage points higher in the regions with the highest e-commerce penetration than in those with the lowest.

Additionally, the economic downturn was less severe in regions with higher e-commerce penetration rates.

Andrew Zheng, vice-president of, said the pandemic has changed global trade forever. 

“There is no denying that businesses and individuals have suffered tremendously.

“However, the creativity and ingenuity that MSMEs have put into action to overcome the many hurdles created by the pandemic are nothing short of impressive.

“E-commerce may have served as a survival mechanism throughout the pandemic, but moving forward, it will remain a valuable tool for global trade,” said Zheng.

He added that social selling, live commerce, virtual trade shows, and request for quotation marketplaces allow sellers to get creative in how they reach their audiences and make it easier for them to connect with their ideal clients. 

Through digitalisation, MSMEs can also easily access insights related to Internet traffic, demand forecasting, and other key analytics that empower them to make better decisions for their businesses, he said.

Hongbin Gao, vice-president of Alibaba group and head of AliResearch Institute, said the company recognises that MSMEs are not only critical economic players but their health and prosperity are also critical to a full and sustainable global economic recovery. 

“Consequently, we have released this report to help return MSMEs to the center stage and facilitate broader and more practical discussions about supporting MSMEs and equipping them for greater economic impact,” he added. 

Other key findings in the report include:

  • The pandemic took the largest toll on smaller MSMEs and this was to be expected since many smaller businesses did not have the resources or infrastructure to roll with the punches of repeated shutdowns, local restrictions, shortages and other issues caused by the pandemic;
  • Less than a quarter of MSMEs escaped the negative effects of the pandemic, with only 23.5% of them not suffering from a decline in sales whilst two-thirds of MSMEs had business drop by 40%;
  • In Southeast Asia, MSMEs account for 97% of all businesses in the region and employ 67% of the working population. For some countries, business continuation would remain grim if lockdowns persisted with 49%, 52% and 61% of MSMEs in Indonesia, Thailand and the Philippines, respectively, indicating they were expected to shut down. Meanwhile, 90% of MSMEs in Thailand anticipated a huge loss of revenue.

Despite the grim outlook, Alibaba said the potential for market expansion remains huge for Asia-Pacific, nevertheless, the report said. 

For example, Vietnam’s high-potential regional e-commerce market has grown 24 times in the past six years and is expected to reach USD234 billion (RM1 trillion) by 2025 (up from USD5 billion (RM22 billion) in 2015). 

It added that digital transformation has proven to be a lifeline to many MSMEs during the pandemic, by reducing their costs, providing timely access to information, optimizing workflows, and helping them expand into new markets. 

In Thailand, about 40% of MSMEs surveyed shared that platform companies like could offer favoured policies to improve efficiency of operating, it said.

Their second-most form of support needed was for governments or institutes to roll out new export stimulus, with around 30% reflecting this, the report added.

However, the report also revealed a significant gap in the adoption of digital strategies between smaller and larger enterprises. 

It said smaller enterprises were found to have lower adoption of sophisticated digital technologies and tended to digitalise only general administration and marketing functions, neglecting aspects including enterprise resource planning, customer relationship management and big data, comparatively speaking.

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